Privacy Policy

Enchanted Wood Preschool Ltd, trading as ‘Enchanted Wood Land Ltd’ whose registered offices are: Pomfreys Accountants Bourne Road Bexley United Kingdom.

It is important that you read this section of our Privacy Notice, so you are aware of how we are collecting or processing personal data about you which complies with the General Data Protection Regulation (GDPR). 

We are known as the ‘Data Controller’ of the personal data collected from you to enter into a contract of service delivery.

Your Privacy 

At Enchanted Wood Land, we are committed to maintaining the trust and confidence of our customers, potential customers and visitors to our website. We do not sell or otherwise distribute the personal data of customers, visitors to our website or our mailing list. This Privacy Notice provides details of when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Collection and Use of Personal Information

Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or postal address.

Website

In general, you can browse our website without giving us any personal information. We use Google Analytics to analyse traffic to our website to understand visitors’ needs and to help ensure that the site provides relevant and useful information.

We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address. However, there are additional activities on our site that require you to be registered. For example, to receive our newsletter.  As part of the registration process, we collect personal information to enable us to send you our newsletter and marketing emails relating to forthcoming events and exclusive offers.  We may also contact you to check that our records are correct.

Marketing Data

For people who have signed up to receive our marketing newsletters and emails we collect and store your name and email address.

By signing up to our mailing list, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy.

Client Data for Party Bookings

If you are booking a party online, we will hold personal details such as your name, phone numbers, email address and postal address as well as the name and age of your birthday child. This information is held for 13 months following the date of your party and is then deleted. You will be sent details of how you can edit/view this information within your party booking confirmation email.  

We will ask all new customers for their consent to receive marketing emails, newsletters, offers, events and information from Enchanted Wood Land Ltd.

CCTV

We will hold cctv footage recorded while visiting our centre for general health & safety and for child safeguarding purposes. This information is held on a secure hard drive and is deleted every 30 days. This will only be released to and by the request of the police.

Access to Your Personal Information

You are entitled to access any of the personal information we hold on you. To access, update or remove any of this information, simply email your request to bookings@enchantedwood-land.co.uk

Updating Your Personal Information and Unsubscribing

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our marketing emails or by emailing bookings@enchantedwood-land.co.uk

If you want us to remove any personal data we hold about you, please contact us at bookings@enchantedwood-land.co.ukand we will process this request within one month. Data will be removed in line with the requirements of the GDPR. 

 Last updated: 1st January 2020.